Thank you Jed, I have contacted Citroen customer care and I'm waiting for their reply, so I may take you up on the offer of your case number
On my Berlingo, it has a flexible pouch that gets renewed when empty, it cannot be refilled - it apparently is a serviceable part.
Based on this, you would not expect a serviceable part to start leaking before it runs dry, which means that it must have been defective when it was manufactured, or the standard of manufacture was not up to what it should have been so could fall under the sale of good act as 'not fit for purpose'
It hasn't been damaged as the pouch is contained inside a case that has no visible marks to indicate any impact has occurred.
I have all the previous owners full service history from a Citroen dealership as it was a motability car and I know I haven't had any work done to the pouch, so I'm pretty confident it is the original untouched pouch.
02-11-2016, 06:37 PM
(This post was last modified: 02-11-2016, 06:38 PM by ntm1275.)
Well, well, well. This is a case of "If you don't ask you don't get"
Thank you Jed for suggesting I contact Citroen Customer Care about my leaking Eolys pouch
I had my first reply from the customer care saying, they were sorry I wasn't happy about the deterioration of the 'additive pouch' but because of the age of my car (2010) and mileage (81000 miles), they wouldn't be able to help me.
I then picked up on a few phrases they used in their reply to respond to them
First of all they said that the pouches deteriorate with age especially at the seem
My argument to this was that if a car that does 81000 miles and has 59% of the fluid left (more than the average 12000 miles per year), then conceivably there is enough fluid in the pouch when new to last me for approx 137000 miles before it is empty. Why would Citroen manufacture a part that has no chance of ever using up all the fluid because the pouch would start leaking well before that and would need to be changed. I then continued to say either all pouches are made with sub standard materials by Citroen or mine had a manufacturing fault.
They next said that the pouch was not a 'serviceable item'
I argued against this by saying that if it was not a serviceable item, then you would expect it not to fail before it had used up all the fluid.
I then ended by saying that if Citroen know that these pouches have no chance of reaching the point of using up all their fluid because they deteriorate, then Citroen should state that this item should be changed at a particular mileage/age as they can start leaking. This would then make it a 'serviceable part'.
I expected the same response as I had the first time "sorry, but there is nothing we can do about it", but to my surprise, I get a phone call from Customer Care offering to pay for the part if I was prepared to pay for the labour of fitting, which they said would be about £70
Not wanting to push my luck, I accepted this and today I had a phone call from my local Citroen dealership to say that Customer Care had contacted them saying they would pay for the part and to order me a new one.
Once the part is in, the dealership will ring me to arrange a date for me to bring the car in.
I'm extremely happy about this outcome and it will save me (if Jed is correct) £170.36 for the cost of the part
The morale of this story is that, with the speed at which Citroen backed down when I started to question the quality of the pouches does seem to indicate that they know there is an issue and are happy to replace the part when pushed
Thank you Jed once again for suggesting I contact Customer Care
The following 1 user says Thank You to ntm1275 for this post:1 user says Thank You to ntm1275 for this post
Glad your getting it sorted happy days i think i will get contact with them to see if i can get something out of them.
The level as said is deduced rather than measured so if you pierce it when it's at 54% for example, and it emptys, the imaginary counter will still count down from 54%... it won't actually know it's empty...
So the counter you refer to is next to useless in reality unless you know it doesn't leak