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Warranty Service Requirements
#1
With my new van I'm considering doing all the servicing my self. By servicing I mean basic stuff like oil, oil filter, air filter and fuel filter changes and some brake work. Any more intricate or specialist work I'll leave for a garage or the appropriate specialist.

My worry is the legal side of it. I know you DO NOT have to have the vehicle serviced at a Citroen Dealer to retain the warranty but I believe it has to be serviced as per manufactures service schedule with original parts. What would the legal status be if I servied it my self with all original parts with receipts and the correct oil? (Total Quartz Ineo ECS 5W30 Engine Oil in this case)

Could any one point me in the right direction for the exact wording of the legal requirement? I believe the use of non dealer servicing is allowed due to a European Court Ruling or a European law if I'm not mistaken?

Thanks in advance
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#2
With my experience with cars and warranty any car manufacture will do anything or make any excuse not to repair your car under warranty, if it was me I would be using original parts and oil or get the dealer to service it until the warranty is up.
I DO MISS MY BERLINGO Heart
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#3
Yes, it does not have to be serviced by main dealer but to retain warranty it must be serviced by a Vat registered motor repair workshop, using OE parts.
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#4
I'll 2nd that opensauce. The vat registered bit is the pita. As Phillip says go for stealer servicing until warranty expires. Yes its crap and many stealers employ people I wouldnt let make tea. Its not worth the hassle, if the vehicle breaks down and theres any chance of the stealer wriggling they will whether a service related failure or not. I am in a service department myself, not cars but vehicles none the less. We are flexible (ish) when it comes to servicing but blatant neglect often results in an unhappy customer. Granted a warranty is not worth much sometimes. I had a wheelbearing failure on a year old van with 20000 miles and was told it wasn't warranty as it was a rotating part! lmao! A very forceful discussion ensued!
1.9d Mk2 (M59/BE4/5) with battle scars from a conservatory attack. Previously owned a 1.4i Mk2 Forte.Confusedalut:
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#5
(28-12-2011, 06:09 PM)Opensauce Wrote:  Yes, it does not have to be serviced by main dealer but to retain warranty it must be serviced by a Vat registered motor repair workshop, using OE parts.

Strangely the salesman did mention that it had to be a VAT registered dealer.
I didn't metion it in my original post as I thought nothing of it. Why VAT registered?? It seems a bit strange!! What's the logic behind that??

Thanks to all for the repliesSmile
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#6
I would think having sufficient turnover to be Vat registered would suggest that they are a professional full time workshop capable of doing work to similar standard to main dealer workshop. I suppose the line has to be drawn somewhere if this law is going to exist at all as obviously car manufacturers opposed the legislation in the first place.
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#7
(29-12-2011, 12:35 PM)Opensauce Wrote:  I would think having sufficient turnover to be Vat registered would suggest that they are a professional full time workshop capable of doing work to similar standard to main dealer workshop. I suppose the line has to be drawn somewhere if this law is going to exist at all as obviously car manufacturers opposed the legislation in the first place.

It's also possible for a company to voluntarily register for VAT as well, it's not dependant on turnover.

2010 (B9) Berlingo Multispace XTR HDi 112 - Kyanos Blue
Previously - 2002 (M49) Berlingo Multispace 2.0 HDi Diesel - Arctic Steel
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