Advise please on known problem tyre scrubbing

[Shaun Coe]

Hi all,
After a bit of advise with ref to known tyre scrub problems please.
Van is booked into Citreon dealership this coming Wednesday, have any of you got any key wording to use to the mechanics when I drop the van off please.
Also have Citreon admitted that this is a common problem and is there a bolt on or retro fix for this problem.
Thanks in advance.

[shncoe1]

Ok got van back today, they took it to a tyre garage for a 4 wheel alignment, guess the approved Citroen centre don't have their own... Anyway to cut a long story short both Citreon Uk and the approved CITREON CENTRE deny having a known tyre scrubbing uneven wear problem. If any members would like to share there experience, I would be willing to take this to Trading standards if it looks like there could possibly be a case for withholding potential safety critical information from its customers.


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[shncoe1]

Latest update is that they will now only investigate further if I put the original steel wheels and tyres back on, it goes back in this Wednesday, guess what they propose ... re- track the van, my question is how will re- tracking align the rear wheels to stop the uneven outer edge tyre wear ???!!!


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[polar]

They do have to start somewhere and i doubt a dealer will track it themselves they will send the vehicle out for a 4 wheel alignment check - make sure you get a copy of that report.

If you are still having problems i suggest you give these people a call http://www.steertrak.co.uk/ you will have to pay for their report but they are very good at helping coustomers with manufacturers problems. We used them on trucks when we had problems - they found things like twisted axles and allsorts of stuff. If we had left it up to a warranty claim the trucks would have been eating tyres for ever!

Good luck

[shncoe1]

Latest update went back to Autoworld (approved Citreon dealership ) with steel wheels fitted,they said they we will re track for free., which they have done but van still has some problem, and they want now to further investigate. So took it back Thursday and no works carried out, so now going back in Monday... fingers crossed . Ps they gave me a print out of 4 wheel alignment, but if they cannot adjust the rear, then surely they cannot align the vehicle correctly can they !!


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[agbarry]

I had an issue with the rears wearing on the outsides. Tried numerous different places and finally got sorted at a Citroen dealership near me. It's in Ireland tho. What the did was put a jig on the back axel to re-align it. I've done nearly 10,000 miles since and tyres are wearing perfect.


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[shncoe1]

I had an issue with the rears wearing on the outsides. Tried numerous different places and finally got sorted at a Citroen dealership near me. It's in Ireland tho. What the did was put a jig on the back axel to re-align it. I've done nearly 10,000 miles since and tyres are wearing perfect.


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Thanks for that, may I ask what dealership name it was you used, just so I can use it as a tool to hopefully get mine sorted


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[shncoe1]

Ok, just got my van back this afternoon, they say they have found a tech bulletin that says to change the front springs for upgraded ones, so this is what they have done.
In my opinion I cannot understand how changing the front springs will re-align all 4 corners, which is what my problem is... uneven tyre wear on All wheels.
I tried to ask for a logical explanation as to how does changing the front springs align the rear wheels up.... reception staff could not answer...
So suppose its now yet another e-mail back to Citreon UK asking them to explain.


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[pilgrim]

Ok got van back today, they took it to a tyre garage for a 4 wheel alignment, guess the approved Citroen centre don't have their own... Anyway to cut a long story short both Citreon Uk and the approved CITREON CENTRE  deny having a known tyre scrubbing uneven wear problem. If any members would like to share there experience, I would be willing to take this to Trading standards if it looks like there could possibly be a case for withholding potential safety critical information from its customers.


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Hi
I am suffering with  this problem. Rear nearside tyre needs replacing at 23k miles. Evans Halshaw have checked the geometry and say it is 'within tollerence', which I believe to be rubish!
If you are prepared to take this any further you have my support.
Regards
Paul

[shncoe1]

Cheers Paul, yes I'm in this for the long haul now, especially after doing a few google searches on uneven tyre wear and rear axles with this particular model.
Regards
Shaun


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