Faults and Dealers
#1
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Faults and misleading claims

More than 70% of complaints were about faults with second-hand cars. Over 13% were about misleading claims or omissions made by the seller. And nearly 7% of complaints concerned sub-standard services.

The number of complaints about used car dealers exceeded those about home maintenance and improvements (48,000), furniture (36,000) and telecommunications (35,000).

Consumers £85 million out of pocket

According to figures published by the OFT, in 2010 consumers were left out of pocket by an average of £425 each, or £85 million per year, because they had to fix unresolved faults that dealers had refused to correct.

Michele Shambrook of the OFT's consumer arm, Consumer Direct, said: 'We continue to receive a high number of complaints, which are often due to some traders refusing to deal with legitimate complaints or provide appropriate compensation. Dealers who fail to treat customers fairly or sell cars that are defective could face enforcement action.'

Last week, the OFT took action against car supermarket chain Carcraft over its sales practices, finance and after-sale guarantees. Earlier this year it also acted against webuyanycar.com over misleading online valuations.



The title is ment to say FAULTS AND DEALERS
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#2
You can change the title at any time Philip by doing a Full Edit or (when looking at all the threads in this part of the forum) just click and hold the title until it becomes editable.

Back on topic, does this concern big forecourts/dealers in the sale of second hand motors? I don't think any penalty/report can change the mentality in these places.
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#3
It doesnt say but i would imagine its main dealers.
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