Radio Reboot Issues Back Again

[Johnm8202]

Hi all. Mine's a 15 reg BlueHdi Multispace XTR. The screen started shutting down and losing radio every few minutes. It would reboot showing 12B then restore to the station I was listening to.......... (usually BBC radio 4). The volume would be lower but otherwise things would be back to normal.
I tried "Restore factory settings" to no avail.
Has anyone tried disconnecting the battery? I think I'll see what my local dealership offers first.
As to areas affected; I drove Bristol to Great Yarmouth and back the other day........ 550 miles and it did it's shut down thing most of the time I think. I didn't have the radio on all the way, but I noticed the screen shutting down.

[bry813]

hi all
mine is a 2015 xtr i use the my citroen app on my phone and there is a free up date for the the touchscreen service and updates.
have done it yet but it solve the problem

[smith335]

hi all
mine is a 2015 xtr   i use the my citroen app on my phone and there is a  free  up date for the the touchscreen service and updates.
have done it yet but it solve the problem

How do you update the ouch screen from the app ?

do you need to use a usb lead or is it done via bluetooth ?

thanks in advance

[bry813]

hi
down load to a memory stick then plug into the usb socket then it will load and ask for the code which is in the app instructions are on the page in the app

[smith335]

hi
down load to a memory stick then plug into the usb socket then it will load and ask for the code which is in the app   instructions are on the page in the app

I see , so you need a pc as well to download the software on to a usb stck.??

all this computer app stuff is beyond me, why cant they just make stuff that works...

[no coincidence?]

A not very helpful response from Citroen customer care ...
Thank you for contacting Citroen customer care regarding the issue that you are facing with your car radio,

I would like to inform you that we can not do much about your case because it is a technical issue, you need get in touch with the service department at your local Citroen authorised dealership, they will be able to provide you with the technical advice and information.

You will find below the two nearest dealerships in the link to our website:

https://www.citroen.co.uk/find-a-dealer.html

For any other information or any other request, please do not hestitate to contact us.

[no coincidence?]

I tuned radio away from BBC stations to Classic FM and reset clock. Everything is working fine with no dropout. So is it the BBC who have switched us all off?
My dealer has now admitted to being aware of the problem and offered me an update for £68. I have seen on other forums that many Citroen and Peugeot models are affected. Is it right that thousands or tens of thousands of car owners will have to fork out for this when presumably someone, somewhere could simply flick a switch and get us all up and running again.

[T33CNO]

After finding a similar post about Peugeots I have found the following and tested with my Berlingo today.

1. Tune your DAB radio to Absolute Radio
2. You can then listen to Bluetooth, USB, FM or AM without any reboots but you must keep the DAB (allbeit in the background tuned to Absolute Radio).
3. I had a long journey without a single issue.
4. If you go back to DAB and tune it to a BBC Radio station i.e. 5 Live the reboot comes back after 3 or 4 mins.
5. I dont know what it is and its not really a fix but it certainly works for my Berlingo

It seems to have something to do with DAB radio chanels on the 12B frequncy (which seems to be used by BBC).

This may seem a bit far fetched but it certainly works for my Berlingo.

I would be interested to see if this procedure has the same results for anyone else.

This looks very promising thank you. I have also turned off the automatic DAB/FM select. Is yours still behaving?

[T33CNO]

After finding a similar post about Peugeots I have found the following and tested with my Berlingo today.

1. Tune your DAB radio to Absolute Radio
2. You can then listen to Bluetooth, USB, FM or AM without any reboots but you must keep the DAB (allbeit in the background tuned to Absolute Radio).
3. I had a long journey without a single issue.
4. If you go back to DAB and tune it to a BBC Radio station i.e. 5 Live the reboot comes back after 3 or 4 mins.
5. I dont know what it is and its not really a fix but it certainly works for my Berlingo

It seems to have something to do with DAB radio chanels on the 12B frequncy (which seems to be used by BBC).

This may seem a bit far fetched but it certainly works for my Berlingo.

I would be interested to see if this procedure has the same results for anyone else.

This looks very promising thank you. I have also turned off the automatic DAB/FM select.  Is yours still behaving?

Just back from a decent drive and I would say it has definitely worked. Thanks again

[Joedugsmith]

After finding a similar post about Peugeots I have found the following and tested with my Berlingo today.

1. Tune your DAB radio to Absolute Radio
2. You can then listen to Bluetooth, USB, FM or AM without any reboots but you must keep the DAB (allbeit in the background tuned to Absolute Radio).
3. I had a long journey without a single issue.
4. If you go back to DAB and tune it to a BBC Radio station i.e. 5 Live the reboot comes back after 3 or 4 mins.
5. I dont know what it is and its not really a fix but it certainly works for my Berlingo

It seems to have something to do with DAB radio chanels on the 12B frequncy (which seems to be used by BBC).

This may seem a bit far fetched but it certainly works for my Berlingo.

I would be interested to see if this procedure has the same results for anyone else.