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Paint Peeling - Delamination
#1
Question 
Hi folks, I'm new to the forum and I'm hoping to find some people who have experience of a similar issue to mine.
Attached pictures will easily show the problem which is on several panels - Van is 2012 and I have owned it from new.

I have contacted Citreon Customer Services and they arranged for their own paint specialist to examine the vehicle and his report stated: Delamination is evident all over the vehicle apart from the plastic bumpers. The delamination has started in-between the galvanised coating and the primer and this is potentially due to an issue in production.

Rectification work will require the vehicle being sanded back to bare metal and removing any surface rust that has formed.

Customer Services are now saying that the 12 year perforation warranty has expired because the van has not been serviced in a Citroen dealership. They are however offering - In light of the confirmed defect and the vehicles’ age we would like to offer a 10% contribution towards the cost of repair.

The cost of repair according to Citreon is £6,674.92 (the van is worth about £4k, in perfect condition)

So has anybody on here experienced the same issue with a 'similar age van' and if so, have they achieved a better outcome?

FYI - I found this on the internet about the same issue in NZ - https://www.tvnz.co.nz/one-news/new-zeal...t-job-last


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#2
That looks pretty terrible and typical manufacturer response, use the small print to get shirk responsibility. I expect they would justify this by saying the paint would be carefully inspected as part of the service schedule and could have been picked up far earlier. This would not have stopped it developing in further areas over time though, so the same problem would keep recurring on different panels. While stripping and re-spraying the outside would help, what's to say that inner areas, under bonnet, inner doors etc would not start to delaminate as well? Maybe try and threaten Citroen with Trading Standards or similar?
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  • Shay
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#3
(30-05-2021, 08:57 AM)Shay Wrote:  Hi folks, I'm new to the forum and I'm hoping to find some people who have experience of a similar issue to mine.
Attached pictures will easily show the problem which is on several panels - Van is 2012 and I have owned it from new.

I have contacted Citreon Customer Services and they arranged for their own paint specialist to examine the vehicle and his report stated: Delamination is evident all over the vehicle apart from the plastic bumpers. The delamination has started in-between the galvanised coating and the primer and this is potentially due to an issue in production.

Rectification work will require the vehicle being sanded back to bare metal and removing any surface rust that has formed.

Customer Services are now saying that the 12 year perforation warranty has expired because the van has not been serviced in a Citroen dealership. They are however offering - In light of the confirmed defect and the vehicles’ age we would like to offer a 10% contribution towards the cost of repair.

The cost of repair according to Citreon is £6,674.92 (the van is worth about £4k, in perfect condition)

So has anybody on here experienced the same issue with a 'similar age van' and if so, have they achieved a better outcome?

FYI - I found this on the internet about the same issue in NZ - https://www.tvnz.co.nz/one-news/new-zeal...t-job-last

Since when was the paint a service item?
I would be contacting your countries fair trading organisation.
Since Citroen have already admitted a manufacturing fault, you could be in a strong position for proper compensation.
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  • Shay
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#4
Do you happen to still have the original paperwork? Check the small print for the get-out clause they claim. I bet it's not there!

Document everything thoroughly - phone conversations, in-person conversations, people's names, and take regular photos of the car in case it gets worse.
Current: 2003 1.4i MS MPV - Lucifer Red
Prev: 2003 1.6 MS Desire - Blingo Blue
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  • Shay
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#5
It would be interesting to know how they would spot that sort of problem at a normal service. I would also be sending the NZ link to Citroen and ask for their comments.
B9 (2016) 1.6 BlueHDi 100 Multispace XTR = Mine;   B9 (2013) Enterprise 1.6 HDi Van = Hers.
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  • Shay
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#6
My first thoughts:

* Citroen has admitted fault (as good as)
* If the issue is beneath the primer and is occuring everywhere, no amount of dealer checks would have averted it
* Be prepared to go down the Trading Standards route
* Be prepared for questions from Citroen, asking why the delamination progressed so far before you considered rectifying it?
* If you're a member of the Consumers Association, contact them for a statement on your consumer rights
* If you're not a member, maybe join and then contact them?
* Don't accept a penny from Citroen without first agreeing a settlement you're happy with
Work van:     2020 1.5 BlueHDi 100 Enterprise Berlingo
Spare van:    2001 1.9 600d Berlingo
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  • Shay
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#7
Citroen dealership make me laugh they wont honour your paint warranty and say its due to servicing i have an ongoing paint problem and Citroen keep saying i have to take it to there authorised body shop i dont understand why as checking the paint is part of the servicing so somebody at the dealership HAS TO BE TRAINED ITS ALL A COP OUT i have a 4 way battle going on at the min Citroen Penton MG Cannon (body shop) RAC and all i keep getting is pushed from pillar to post even thoe Citroen arranged it all everybody blames somebody else. Still on the plus side my mate wanted 3 new vans was going to get Berlingo drivers as i like mine and just right for him but hey ho they lost the sale due to there customer service on my case

And by the way my van rust issue was only 5 months old when noticed its not a year old yet
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  • Shay
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#8
Do you happen to still have the original paperwork? Check the small print for the get-out clause they claim. I bet it's not there!

Document everything thoroughly - phone conversations, in-person conversations, people's names, and take regular photos of the car in case it gets worse.



Small print states has to have a paint inspection stamped in book at service intervals this is included in the price of the service at Citroen if you service van somewhere else you have to take it back to Citroen for paint inspection and this is chargeable
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#9
The cheapest and most effective option is to simply write to Citroen with a copy of their own report stating that you are making a claim against them for faulty workmanship/materials used in the construction of your van. You do not need to worry about the 'perforation' clause as for the most part this would apply to corrosion eating its way through the bodywork.  State their estimated cost to rectify the paintwork and point out that the costs would have been the same to rectify, no matter the timescale. Give them 30 days to meet your claim (see amount below).
If the 30 days pass ........
Then make a claim through the Small Claims Court - up to 5K costs £205 but beyond that its £450. Common sense should prevail and you claim the market value of your vehicle, had the paint been as it should be, let's say £4,500. This would be seen as reasonable by the court as you are not then claiming for more than your van is worth. 
The paperwork is dead easy and you can apply on line or by written submission.
The Court will then present your case to Citroen who have to respond within 14 (?) days- if they don't then you've won the full amount. If they do respond they have to present their side of the story. The Court then makes the judgement. 
If in your favour you get what the Court decides plus your fees back. A Court judgement then exists against Citroen - you can even send the bailiffs in at this point!
If you lose then you lose only your fee of £205.
Usually all done within 4-6 weeks.
I have used the process twice (not against Citroen) and each time won the full sum, plus all of my costs.
Good luck
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#10
So has anybody on here experienced the same issue with a 'similar age van' and if so, have they achieved a better outcome?


Hi Shay

I have the same problem on my 2014 Berlingo but not quite as bad as yours. Mine is mainly on the roof.

Did you get any joy from Citroen?
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