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My 2014 Airdream 90 (42K) has the same problem. Runs fine, except the stop/start doesn't activate. The ECO light flickers for a second, then goes out. It's not been accidentally switched off, and it doesn't work even when all accessories like wireless, aircon, fan, wipers and lights are off (except DRLs). I seem to have read on this forum that it might need a new battery but it does everything perfectly except the stop / start. Admittedly its only done 400 miles in the last 16 months, but it starts from cold OK.
I think there's a special / very good start/stop battery that's been recommended on here but I can't find it. (Not good at computers / cars).
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The stop/start systems require the correct battery to work properly and one that is holding a very good charge or else the system will shut down. The batteries for this type of system are not cheap and its no good cutting corners as its a false economy. You dont say what citroen have said is wrong with the system or what faults have been stored on the car. I may be worth getting a second opinion from a citroen specialist, where are you in the country other members may be able recommend an independent near you.
Are we there yet?????
Ex 1.6hdi van now 3 seater 1.4 multispace
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