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diagnostics
#1
Hello, once I have paid the £99 for a diagnostic check, am I allowed to have a look at the reading or maybe within my rights to have it printed out for me? It was done at a Citroen dealership garage.
Thanks
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#2
I think that you need proof that the check was done and you should get a copy, afterall you paid for it.
Should be included with the bill?
2020 Rifter 1.5 allure
2010 B9 red XTR w a v. 
2001 1.9d DW8B white  Berlingo  
2005 2.l green Berlingo
2001 1.9d DW8B white  Berlingo 
berlingo 1.4 red multispace
1993 xud 1.9 red partner
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  • Villan
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#3
The invoice/bill should confirm that the check was carried out and also detail any issues found.  The test was carried out at your expense, not for the benefit of the garage, and the data collected is yours.
If the garage declines then either use the AA to follow it up if you are a member or your local trading standards office, which will be free of charge.
[-] The following 1 user says Thank You to oilyrag for this post:
  • Villan
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#4
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(28-02-2022, 08:15 PM)oilyrag Wrote:  The invoice/bill should confirm that the check was carried out and also detail any issues found.  The test was carried out at your expense, not for the benefit of the garage, and the data collected is yours.
If the garage declines then either use the AA to follow it up if you are a member or your local trading standards office, which will be free of charge.

Hello again, went back to pick the van up and pay for the diagnostic and was told once again that it is not citroens policy to give out codes. So I rang back when I got home and spoke to the manager. He said that it was a mechanical fault that sprung up and therefore no code as such. He was very helpful and explained that it requires a new fuel tank due to a faulty additive valve, which is what it says on my sales invoice. After speaking with him I feel a little bit better but then again he could have just been a good salesman Smile
Am letting my usual mechanic know of what happened and see what he says. He did say that the excuse was b****x but I cant see what else I can do.
I did speak with citizens advice and to ask for terms and conditions stating the fact that citroen dont give out details of the diagnostic codes first. This is when the mamager intervened and said if there was anything that could help me he would gladly hand it over but as it's flagged up as a purely mechanical fault there is nothing code wise to give me.
looks like its a new tank etc with eloy additive topped up. He did say the expense was due to the tank costing around £759 and the axle needs dropping to get it out.


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#5
I don't see how there can be no code if you have the EML on. Also how would they diagnose the fault with no code! It is possible that the diagnostic system has produced some manufacturer specific codes that do not start with Pnnnnn.

Either way, I would not go back there to get it fixed. The EOLYS tanks are expensive, but they are also available from breakers.
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  • Villan
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#6
Having thought about it some more, I don't want to set false expectations but the tank may not need replacing. I think you need to find a reputable Citroen / Peugeot specialist or Indie.
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#7
(01-03-2022, 03:50 PM)cancunia Wrote:  Having thought about it some more, I don't want to set false expectations but the tank may not need replacing. I think you need to find a reputable Citroen / Peugeot specialist or Indie.

Thanks for the input. I am a decorator not any sort of mechanic, last time I looked at an engine they still had carburettors in Smile
It's very stressing for me as this is the first time I have bought a decent van its a 16 plate enterprise 75 bluehdi.
He explained that the additive valve is inside the fuel tank, what gets me is that with it only having done 38 thousand miles, why would it fail all of a sudden ?
I am going to ask my mechanic to actually speak to the service manager as he said he wouldmn't mind.

e2a
One thing that bemuses me is that I havent been told not to drive the van.... am I in danger of ruining it completely by driving it to another garage ? The van is driving normally, no limp mode ar anything .
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#8
The additive will be used to help the DPF burn off soot that it collects, via a process called regeneration (often called regen). I'm a bit surprised that your van uses EOLYS as I thought they'd all be ADblue by 2016 / 2017 but I may well be wrong about that.
It will need to be sorted at some point soon but I don't think there's any panic. I've read of others waiting months, but I'm not an expert on this. The damage, if any will be that the DPF gets clogged due to no regens.
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  • Villan
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#9
(01-03-2022, 05:22 PM)cancunia Wrote:  The additive will be used to help the DPF burn off soot that it collects, via a process called regeneration (often called regen). I'm a bit surprised that your van uses EOLYS as I thought they'd all be ADblue by 2016 / 2017 but I may well be wrong about that.
It will need to be sorted at some point soon but I don't think there's any panic. I've read of others waiting months, but I'm not an expert on this. The damage, if any will be that the DPF gets clogged due to no regens.

 the Van is a berlingo enterprise 1.6 Blue HDI
There is an adblue filling top next to the diesel cap .
Am a little confused now.
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#10
(01-03-2022, 11:36 AM)Villan Wrote:  looks like its a new tank etc with eloy additive topped up. He did say the expense was due to the tank costing around £759 and the axle needs dropping to get it out.

I thought it would be adblue too, but saw the above in an earlier post.

There are a few posts on here about the adblue tank cap causing problems. Hopefully someone else with more experience on the subject can help.
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