2021 K9 diesel 1.4 service schedule anyone?

[uk_friendly_fire]

My app is telling me the car needs its brake fluid and a cabin filter changed at 14 months from new after 12,000 miles.
This seems excessively early to me as I would have thought 2 years, or 20,000 miles is more like it.

Has anyone got a definite answer to this?

If you have a Citroen service schedule for this beast, can you post one for me, please.

[notsofast]

Do you mean the 1.5 diesel?  I'm not aware of a 1.4.  Citroen UK customer care informed me that the service interval for changing the brake fluid on my 2020 1.5 HDi is every 2 years and for the cabin (pollen) filter it's 2 years or 25,000 miles, whichever comes first.  However they also informed me that "the on-board diagnostics may indicate the need to have one of these operations carried out early, by means of a warning lamp". Maybe pop into a dealer and ask them to check e.g. the brake fluid?

[uk_friendly_fire]

Do you mean the 1.5 diesel?  I'm not aware of a 1.4.  Citroen UK customer care informed me that the service interval for changing the brake fluid on my 2020 1.5 HDi is every 2 years and for the cabin (pollen) filter it's 2 years or 25,000 miles, whichever comes first.  However they also informed me that "the on-board diagnostics may indicate the need to have one of these operations carried out early, by means of a warning lamp". Maybe pop into a dealer and ask them to check e.g. the brake fluid?

Here is the app screenshot tbh I'm a bit confused as to how you read it. Is it bottom upwards or each year downwards?

[Sol]

It reads upwards. You can click any entry to see the details.

[uk_friendly_fire]

It reads upwards. You can click any entry to see the details.

But if that's the way it reads the 2year maintenance is before the one year maintenance that was just done. It doesn't seem logical to me.

[boop]

Any car you like and would like to keep for longer should never see over 15,000 km between oil changes. Regardless the factory interval that's more like a PR stunt nowadays.

[notsofast]

It reads upwards. You can click any entry to see the details.

But if that's the way it reads the 2year maintenance is before the one year maintenance that was just done. It doesn't seem logical to me.

I'm afraid this seems to be par for the course when it comes to trying to find out the proper service schedule for these vehicles.   I think the schedules of the vans and MPVs are different.  I got a load of confusion from dealers, so I emailed Citroen UK Customer Care with my reg. no. and they sent a schedule which I have assumed must be correct, though it's contradicted by the dealers (the dealers hauled me in for a service after one year - price £200 - but according to CUCC my first service should have been after 2 years, and when I requested clarification from CUCC they declined to comment).

[uk_friendly_fire]

Any car you like and would like to keep for longer should never see over 15,000 km between oil changes. Regardless the factory interval that's more like a PR stunt nowadays.

I tend to agree with you, and would do except I agreed to pay for 3 years contract servicing. Up to now I had problems with Citroen service centre providing no information other than "services: systematic operations"
When questioned as to what they actually did.

Meaning what exactly?

Hopelessly useless. Can't see you can do anything except a gallic shrug of the shoulders and go and buy another manufacturers car.

[uk_friendly_fire]

It reads upwards. You can click any entry to see the details.

But if that's the way it reads the 2year maintenance is before the one year maintenance that was just done. It doesn't seem logical to me.

I'm afraid this seems to be par for the course when it comes to trying to find out the proper service schedule for these vehicles.   I think the schedules of the vans and MPVs are different.  I got a load of confusion from dealers, so I emailed Citroen UK Customer Care with my reg. no. and they sent a schedule which I have assumed must be correct, though it's contradicted by the dealers (the dealers hauled me in for a service after one year - price £200 - but according to CUCC my first service should have been after 2 years, and when I requested clarification from CUCC they declined to comment).

My experience of CukCC is that they are understaffed, poorly trained, don't seem to care about listening to what you are saying, reading back a script perhaps, and some show little or no knowledge of their company's products. They also indicated that there were service centres that did not know how to use their "flagship" digital maintenance system. I was unfortunate to be a customer of one of them. Which makes my worry about the level of work being performed 

The car is a good product and I want to look after it but just can't get the information to make sure it's done properly.

What you say confirms and increases my concerns

[Sol]

Here's another fly for your ointment (and maybe not realized by most folk) - almost all Citroen dealers are a franchised outfit, meaning they bought the right to use the logo, offer the finance and service plans, but are not and never have been, part of Citroen themselves.

We leased a new Berlingo at work a few years back, directly from Citroen and I was tasked with ensuring its longevity and servicing arrangements. I booked it in to the local dealership, who were the only Citroen dealership even in a major city, for the job. It came back - then duly broke down when being used miles from work, in the dark, by a female member of staff who was alone at the time.

I got the call, advised her to call out our AA membership - they duly turned up and pointed out the fact there was no oil in the engine due to a cracked oil cooler presumably broken while being serviced. Oh and the engine cover is missing. The van was 1 year old. The engine was toast.

I thought "no problem, Citroen serviced it yesterday, it's their fault, this is easy to fix" - nope, wrong. Citroen UK said I had to take it up with "my" garage - I said it was you who serviced it - they said erm no, your local garage did that. I said wait, they are Citroen, but CUK said erm nope, they are an authorised franchise.

Long and short, we ended up having to fight the company who owned the garage (well known group, won't say who) and it dragged on for more than a year. We ended up having to try to get out of the "Free2Move" 3 year lease, and guess what, it wasn't free to move at all...when I questioned that, Citroen said "that's just a name"