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HELPPPPPPP, citroen extended warranty team rejected our claim
#11
(25-05-2023, 11:46 AM)hi sir it is not that I am not being grateful, but the fact that vehicle is not old at all and dealer has definitely contributed to the failure. I have lost few hundred pounds in tow truck because their admin error, not to mention the dreaful long painful repair I have been through every time.We have also suffered emotionally and financially while the vehicle is away.  I dont know the age of your vehicle, but I am sure you will think it is unfair if you are in my shoes... The vehicle is with main dealer all the time, I get to use it probably just one or two months then it break down and we have to keep sending to main dealer who simply never did anything..Zion Wrote:  
Quote:The last service, which was due during the present owner’s ownership, was found to be some 9 months and 4150 miles overdue, reference the 25000 mile/24 months service schedule. Given that the tensioner is oil fed with the timing chain assembly lubrication related, there is a direct link to the present failure.

Is this true? If it is, and your service was carried out 4150 miles after the 25000 mile point, OR 9 months after the annual date, then you have no come-back, they quote these figures in your warranty for a reason. If you miss the date OR the mileage limit then you forfeit the warranty on those grounds. 

Oil pressure controls the inter-camshaft timing chain tensioner and if it fails, the cams lock up and the engine is badly damaged. I would be grateful to only have a fraction to pay and not the entire amount. I had this issue years ago with an Audi and they refused to pay anything at all. It cost me £5000 for a new 1.8T engine when the car was 2 years old. Same issue, similar reason. I had the car serviced at a local garage and the wrong grade of oil was used, leading to sludge forming in the sump and loss of oil pressure to the cam chain tensioner. 

The engine was scrap and I was not able to claim on the warranty due to the service not listing the correct oil type.
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#12
(25-05-2023, 11:46 AM)Zion Wrote:  
Quote:what happend to the vehicle after the replacement of engine? i am also worried that after replacing the engine new problem might occur again
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#13
This is very simple to resolve, You surely paid with a credit/debit card......Just pull up the transaction and submit as proof for the specified date.

Make sure to let citreon know as they take main dealer customer service very seriously, Show them the transaction and tell them about the lack of paperwork from the garage. I suspect maybe the garage did not do the service to spec and used aftermarket parts myself.....
[-] The following 1 user says Thank You to Rhino2k for this post:
  • yingxue2022
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#14
(25-05-2023, 05:20 PM)Rhino2k Wrote:  This is very simple to resolve, You surely paid with a credit/debit card......Just pull up the transaction and submit as proof for the specified date.

Make sure to let citreon know as they take main dealer customer service very seriously, Show them the transaction and tell them about the lack of paperwork from the garage. I suspect maybe the garage did not do the service to spec and used aftermarket parts myself.....

Well not really..... it was requested in June 2022 with a service voucher from customer care, let me put it this way ( I know they didn't do the service because they don't have receipt or record, neither is the voucher claimed from Citroen, so the truth I am guessing is they didn't carry out the service as promised hence triggered the engine failure). However I sent the confirmation that dealer said service was carried out to warranty team because they said this was why claim has rejected. But they still declined because they said service was still 3 months overdue ( because vehicle went in repair with same dealer from Feb 2022- Jul 2022 for a small AdBlue signal problem), so I probably did miss the requested service time in March because it was under repair and I didn't think the dealer can service at the time. 

Anyway then I managed to purchase the extended warranty through Citroen directly in August 2022 ( this is when I assumed that they would have checked the service history with dealer hence approved my application for the insurance). long story put short, basically the lenghthy repair dealer has put me through from the beginning and also the fail of service that should have been carried out has contributed to the failure of engine.
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#15
(25-05-2023, 11:59 AM)yingxue2022 Wrote:  
(25-05-2023, 09:38 AM)hi sir thanks for your reply, the warranty company is counting June 2022 service but said it is still 3 months overdue. That will mean that I should have it serviced March 2022 which I explained it was impossible to service because it was in repair hence the service delayed. The vehicle has had ad blue singal failure(emission fault code)after 1st Month I owned the vehicle, it wasn't until July 2022 that Stellantis &You finally put this right and fixed it with help from a 3rd independent garage and everyone who helped last year. When I purchased the extended warranty I assumed that they have checked everything with Stellantis and You and qualify me to purchase it, so it is very stresfful for me to take up consequence which is basically due to dealer's unskilled care or management failure or whatever reasons... I don't know what else I could have done...   yingxue2022 Wrote:  
(24-05-2023, 06:34 PM)hi sir thanks again for the information below, the diagnose from main dealer is that timing belt snapped therefore suggested a engine replacement. Below is finding from warranty team engineer  Findings – Wrote:  The vehicle had been recovered to the dealership with a report of a non-start and the wheels locked up.

Inspection found the timing chain between the two camshafts had broken. The timing belt between the crank and the inlet camshaft was intact and ok.

As a result of the inlet/exhaust camshaft timing chain breaking, further catastrophic damage has occurred.

The last service, which was due during the present owner’s ownership, was found to be some 9 months and 4150 miles overdue, reference the 25000 mile/24 months service schedule.
Given that the tensioner is oil fed with the timing chain assembly lubrication related, there is a direct link to the present failure.



pjb1969If your engine is the 1.5 hdi (1499) ad not the 1.6hdi (1560) i doubt its the cambelt, its more likely to be the link chein between the cams, very common problem even at low mileages, PSA are very aware of it and have a recall/preventative fix for any vehicles showing signs of a worn chain.

I would persist with them, its a poor design.

The worst case scenario a snapped link chain or a broke cambelt is not terminal on either engine, in most cases its just broke rockers, if unlucky belt valves, turned cam lobes, but nothing terminal or that expensive in relation to a new engine cost.

Even changing oil every 10,000 mile's won't save this engine and didn't, got a second hand engine fitted but got no faith in it. Trade in and run a mile
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