Unable to download latest Map Update.

[Dino]

My Citroen Connect App advised me of a new mapping update. So I go to the main Citroen Connect website, insert my VIN Number, it then asks me to use the Update Tool, I do that, it presents the update for mapping, the red progress bar moves slowly, the download is complete and when I hit continue ready to copy to my MacBook, it says Error Reading File. So I attempted this same procedure 5 times and still the same error message in my Mac screen. 

I’ve never had a problem with this type of error. I’m just fed up with the Stellantis method for updates. Every time there’s an issue with updates and with the exception of customer service you can’t even call a dedicated Citroen connect department. They then say on screen is £35 to get a dealer to do it! What rubbish!! Any idea if these updates don’t like Mac? What and where error reading file? Thanks guys!

[Jerry.Wales]

Hi, I am having a similar issue trying to update the maps. I at least get as far as plugging the USB into the unit, but I get an update failed message.

I am using a Mac, have you managed to sort your updates?

Thanks.

[Desdinova]

Is it Mac related?

Just downloaded the latest screen software and map update via my PC without problem.

Took 25 mins for the screen update to install in the car but a further 55 mins for the map to install in the car, despite removing anything in the Balkans south east of Croatia Belarus and Russia, plus the island countries I will never visit in the car. Longest map install it has ever taken