Touch screen issues - Printable Version +- Berlingo Forum (https://www.berlingoforum.com) +-- Forum: Specific Model Chat, Problems and Faults (https://www.berlingoforum.com/forum-8.html) +--- Forum: B9 Second Generation (https://www.berlingoforum.com/forum-10.html) +--- Thread: Touch screen issues (/thread-21921.html) Pages:
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Touch screen issues - Capelbond - 30-12-2021 There have been a number of posts in the past about the central touch display screen going black, shutting down,and re-booting - thereby losing the clock settings etc. I have a 2015 Berlingo that has been doing this on and off for several months - sometimes every couple of weeks, sometimes every five minutes. I am going to have to sort it before it drives me mad. Am I right in thinking I need to go to a main dealer and get a software update? RE: Touch screen issues - Vivian - 13-08-2022 (30-12-2021, 05:24 PM)Capelbond Wrote: There have been a number of posts in the past about the central touch display screen going black, shutting down,and re-booting - thereby losing the clock settings etc. I have a 2015 Berlingo that has been doing this on and off for several months - sometimes every couple of weeks, sometimes every five minutes. I am going to have to sort it before it drives me mad. Am I right in thinking I need to go to a main dealer and get a software update?Hi, just wondering if you resolved this? I noticed just today that this happened on my newly acquired 2016 XTR Multispace - only the first time since I got it a few weeks ago, so I hope it's not going to be recurring! RE: Touch screen issues - Concizat - 14-08-2022 (14-08-2022, 10:08 AM)marikawilliams22 Wrote: If your touchscreen isn't responsive or not working how you would expect, try restarting your PC. If you're still having problems, check for updates: Select Start , then select Settings . Don't know if you've noticed, but this is a Citroen Berlingo car and van Forum, not a computer forum RE: Touch screen issues - Vivian - 16-08-2022 Hi folks - could I just bump this thread please? Wondering if anyone else has has come across this issue as highlighted in the OP? I've had my 2016 XTR how for a couple of weeks and the touch screen has shut down and rebooted itself twice now. After ignition is on and engine fired the screen goes blank then the Citroen logo come up in red which comes and goes a few times. Then it reboots, and the clock flashes 00:00, which needs to be re-set along with the date. Any advice would be much appreciated. Thanks. Vivian. RE: Touch screen issues - Sol - 17-08-2022 I'm sure there is a software update for this Vivian, but you have to download the update straight onto a USB stick and then insert that into the head unit. it takes a while from what I've read and the engine has to be running the whole time. I tried to log into a site which has the update available but they never ever send the email to click and confirm registration. If I get hold of it, I can post it here for you. RE: Touch screen issues - Vivian - 18-08-2022 (17-08-2022, 12:23 PM)Zion Wrote: I'm sure there is a software update for this Vivian, but you have to download the update straight onto a USB stick and then insert that into the head unit. it takes a while from what I've read and the engine has to be running the whole time. I tried to log into a site which has the update available but they never ever send the email to click and confirm registration. Many thanks Zion, that would be brilliant. RE: Touch screen issues - Sol - 19-08-2022 Ok, here goes. I take no responsibility for any issues following or during the update, nor does the forum. You download the files and use them yourselves at your own risk, but from all accounts, these are correct and have been virus scanned (though check with your own scanner for your own peace of mind) By following these links, provided free of charge, and available on the internet, you accept responsibility for checking they are suitable for your head unit and that the installation is carried out correctly. Disclaimer over, the head unit will tell you if they are too old, or not suitable and it will not use them if so. This means it should be safe to try if you aren't sure which one you have. On the head unit there is a menu where you can see the current firmware level, consult the handbook. If the current firmware version on your touch screen is lower than the ones below, it will update. You cannot downgrade. SMEG+ Firmware 5.43.A.R2 (<2GB) https://mega.nz/#!kcUllCJD!qOUdBXHJqyv_imReZCkL4X8pnOawda6OWQLhtqfEmDk SMEG+IV2 Firmware 6.4.A.R10 PSA (<2GB) https://mega.nz/file/ZBNxkRpT#Pw7MuZZIvU_jjpVpIerpFftyIzZkILR7Vo1CemllImE Official SMEG latest version (large download over 8GB) http://psa.download.navigation.com/automotive/PSA/RT6-SMEGx/M49RG20-Q0220-2001.ZIP How to use:
The extracted files will look something like this - copy the lot onto your USB and then use My Computer > USB Stick > right-click > Eject, once you are sure it is done copying the files (PC / Laptop): [attachment=7447] RE: Touch screen issues - Vivian - 19-08-2022 (19-08-2022, 10:30 AM)Zion Wrote: Ok, here goes. I take no responsibility for any issues following or during the update, nor does the forum. You download the files and use them yourselves at your own risk, but from all accounts, these are correct and have been virus scanned (though check with your own scanner for your own peace of mind)Thank you very much Zion. Much appreciated. I will try it and report back in due course. Vivian. RE: Touch screen issues - Vivian - 22-08-2022 (19-08-2022, 12:13 PM)Vivian Wrote:Zion - just to let you know that I have decided to return the vehicle to the dealer for them to do the update as it has a comprehensive 12 month warranty.(19-08-2022, 10:30 AM)Zion Wrote: Ok, here goes. I take no responsibility for any issues following or during the update, nor does the forum. You download the files and use them yourselves at your own risk, but from all accounts, these are correct and have been virus scanned (though check with your own scanner for your own peace of mind)Thank you very much Zion. Much appreciated. I will report back here in due course. Thanks. Vivian. RE: Touch screen issues - Sol - 22-08-2022 Good call Vivian, if I was in that position I'd have done the same. No doubt this will help others though. |