All of this reminds me of some experiences I've garnered from having dealings with the motor trade as a paying customer, a few detailed below.
Bought a brand new motorcycle and after PDI and using it on the road I found a hole in the frame where one of the engine mounting bolts was missing.
After the above experience I put the bike in for first service, I marked position of oil plug and other items to check whether work had been done ...... Inspection afterwards proved nothing done apart from washing the bike, no oil and filter change, no tappet check adjust or any other works undertaken ! A complaint by me brought an apology plus £200 compo and a lifetime supply of service items for the bike.
How about the engine drain plug not tightened up after an oil change and the subsequent oil slick - the new engine and compo came to a few bob I can tell you.
One main dealer after changing a driveshaft gaiter left out the bottom suspension joint ( wishbone ) securing bolt with catastrophic results ensuing. .... This was very expensive for the main dealer after threats of publicity and a civil case.
My wifes car was main dealer cossetted from new prior to our ownership so it was purchased in good faith with a full service history and many assurances from the dealer.
After a few months I decided to service it prior to the MOT, crikey the state on the bloody thing was alarming with works previously charged for clearly not having been done. My mate running the garage I use for MOT's told me it was unsafe from day of purchase and to take it back.
Again threats of publicity and a civil case brought about a resolution in my favour.
Just a few examples of poor service from people who were supposedly professionally trained and deemed competent to work in a safe and satisfactory fashion.
By the way the Main Dealer that left out the wishbone bolt tried to blame it on their apprentice and told me he would be sacked, this didn't go down well with me so when I explained their co-responsibility and liability for works done and the apprentices opportunity for litigation they backed down.
Yes indeed competent workers !!!
Bought a brand new motorcycle and after PDI and using it on the road I found a hole in the frame where one of the engine mounting bolts was missing.
After the above experience I put the bike in for first service, I marked position of oil plug and other items to check whether work had been done ...... Inspection afterwards proved nothing done apart from washing the bike, no oil and filter change, no tappet check adjust or any other works undertaken ! A complaint by me brought an apology plus £200 compo and a lifetime supply of service items for the bike.
How about the engine drain plug not tightened up after an oil change and the subsequent oil slick - the new engine and compo came to a few bob I can tell you.
One main dealer after changing a driveshaft gaiter left out the bottom suspension joint ( wishbone ) securing bolt with catastrophic results ensuing. .... This was very expensive for the main dealer after threats of publicity and a civil case.
My wifes car was main dealer cossetted from new prior to our ownership so it was purchased in good faith with a full service history and many assurances from the dealer.
After a few months I decided to service it prior to the MOT, crikey the state on the bloody thing was alarming with works previously charged for clearly not having been done. My mate running the garage I use for MOT's told me it was unsafe from day of purchase and to take it back.
Again threats of publicity and a civil case brought about a resolution in my favour.
Just a few examples of poor service from people who were supposedly professionally trained and deemed competent to work in a safe and satisfactory fashion.
By the way the Main Dealer that left out the wishbone bolt tried to blame it on their apprentice and told me he would be sacked, this didn't go down well with me so when I explained their co-responsibility and liability for works done and the apprentices opportunity for litigation they backed down.
Yes indeed competent workers !!!
2007 M59 1.6 HDi
Serieal Berlingo owner
Serieal Berlingo owner